WHY USE WHATSAPP FOR CUSTOMER SERVICE OR WEBCARE?
Spryng Web WhatsApp specialist
WhatsApp brings you closer to your target audience and enables simple, cost effective and personal communication.
Communication consists of brief relevant texts. Conversations are short and the amount of interactions is low.
Communicating is effective due to the ability to send images, videos, locations and links.
For the organisation this will substantially reduce call waiting times. Customers are attended to quickly.
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HOW DOES IT WORK?
Start simply and immediately
Hundreds of companies are already using the Spryng Web WhatsApp tool.
With this self-developed web portal, customers can simply directly ask questions via WhatsApp.
All you need is a computer. It does not require complicated procedures or any technical knowledge.
Employees of Customer Support can use the WhatsApp application simultaneously.
Send cross-media content
Due to the ability to send cross-media content via WhatsApp problems can be solved much faster than through other means of communication.
Customers will happily return
90% of customers indicate that they will use WhatsApp next time for business communications. WhatsApp as a webcare tool provides a very high NPS.
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Facts & Figures
WhatsApp is also the most effective application for business communication.
More than 1.2 billion people worldwide make us of WhatsApp.
WhatsApp is the most popular messenger worldwide.
The usage of Whatsapp for business purpose becomes more popular.