Retail & E-commerce

How SMS increases revenue and realises cost reduction

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SMS services in the retail sector

In the retail and e-commerce sector the effectiveness of SMS has also permeated. Our SMS Gateway is used by many retailers to inform customers proactively about the status of their online ordered product.

Your order will be delivered on 02-06 between 18:00 and 20:00 PM at the address 52 Oxford Street, London, W1D 1LA.

SMS services in the retail sector

In the retail and e-commerce sector the effectiveness of SMS has also permeated. Our SMS Gateway is used by many retailers to inform customers proactively about the status of their online ordered product.

You can pick up your order with order number 4278013586 at the branch in London. Don't forget to bring your order ticket.

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Attentie value of SMS vs E-mail

Customers are informed by e-mail about the status of their online purchase, however in practice it appears that e-mail alone doesn’t deliver the desired result.

98% open rate

The open rate of e-mails is about 20% whilst with SMS this is 98% and above that e-mail ends up in spam or is sent to e-mail addresses that are not regularly checked.

CONNECTED WEBSHOPS

1.725

LINKS

AMOUNT OF E-COMMERCE

3.750

CLIENTS

Today 15:30
You can now pick up your order 4278013586 in our branch in Glasgow. Remember to take your receipt.

SMS applications in e-commerce

In addition to sending SMS messages regarding the possibility to collect the ordered product in the store our SMS Gateway is used by retailers to let customers know when and what time the product is delivered at home.

View more applications

Want to know how SMS can improve your organisation? Make an appointment

icon-conversationStandard Connections We are connected to many webshop platforms, such as Magento. Our SMS API is connected easily.

icon-conversationGlobal coverage We have direct connections to retailers in 200 countries, so we can send worldwide SMS notifications.

SMS notification to pick up an ordered product

SMS notification to pick up an ordered product

Sending an SMS message ensures that the customer comes into the store quicker and so revenue is generated as the ordered product has (often) not been paid. In addition, the customer in the store often buys other (not ordered) products. In addition to an increase in turnover sending SMS also creates a significant drop in the number of customers wishing to contact customer service. At a large white goods chain for example this resulted in a time saving of one day per week per logistics manager per establishment.

You can pick up your purchase with order number 4278013586 at our branch in Glasgow. Remember to take your receipt with you.

SMS when ordered product is delivered

SMS when ordered product is delivered

Our SMS Gateway is used by retailers to let customers know if an ordered produc has been delivered to your home. An SMS message with information about the delivery time results in considerable cost savings. It often occurs that customer are not at home when the logistics service delivers a product causing the company to come back again at another time. The no-show will be reduced because the customer knows exactly when the product is delivered and will therefore ensure that there is someone available to take the delivery of the product.

Your order will be delivered on 02-06-2015 between 18:00 and 21:30 PM at the following address: 105 Gathorne Street, London E2 0PW.